HELP CENTER

HOW DO I MAKE A PURCHASE?

Visit the online shop any time, browse as much as you like, and make your selections. Then, you can follow the onscreen directions to complete your order. You'll receive instant order acknowledgment via e-mail.

DO I HAVE THE OPTION TO CANCEL MY ORDER?

Unfortunately, we cannot. Once you have placed your order the shipping process has begun. Once you have received your items if you still do not wish to keep them, you may start our return process by clicking here.

WHY WAS MY ORDER CANCELED? 

On occasion, we receive a high volume of traffic and stock may sell out before our website has been updated. Sadly, we’ll have to cancel your order if this is the case. No worries though, we will notify you and process your refund within the next 3-5 business days.

PAYMENT FORMS?

We accept MasterCard, Visa, Discover, American Express, PayPal, AmazonPay and Afterpay.

WHY AM I BEING CHARGED SALES TAX?

Depending on your shipping address, different state and local government tax laws will apply. We follow the laws of each state and if applicable, will calculate the tax rate relevant to your shipping destination.

DO YOU OFFER PRICE ADJUSTMENTS?

We will grant a one-time price adjustment on full-price items within 14 days of the order date. Please contact us at customerservice@etienneaigner.com and refer to the order number on your packing slip or order confirmation email. Price adjustments cannot be honored during sales or be combined with any existing offers on the order.

WHAT IS YOUR POLICY ON SALE ITEMS?

Sometimes etienneiagner.com will have promotional offers and discount codes. These must be applied at checkout.

Offers and discounts cannot be combined. Coupon/discount promotions are valid on full priced merchandise only unless indicated otherwise. Coupon/discount promotions cannot be applied to prior purchases.

All sample sales, outlet sales, coupon/discount promotions & promotional sales are FINAL. No returns or exchanges. We offer size exchanges for footwear unless otherwise stated, if the desired size is unavailable the purchase is still final and not eligible for return. Offers and discounts cannot be combined. Coupon/discount promotions cannot be applied to prior purchases.

Items marked final sale cannot be returned or exchanged.

We do not offer price adjustments on previous orders.

WHY ARE SOME ITEMS FINAL SALE?

All items marked "final sale" cannot be returned or exchanged. For customers who receive final sale items that show any signs of defect or damage during shipment are able to receive one of the two options upon contacting customerservice@etienneaigner.com

1. Replacement of the same item free of charge. 

2. Store credit in the form of an e-gift card that can be used on any order on www.etienneaigner.com and does not expire.

CAN YOU EXPLAIN PROMO CODES?

When you sign up for our mailing list you will receive 10% off your first order. Check your inbox for a welcome email containing the code. Note this code is a one-time use offer that is only valid on full priced items and cannot be combined with any other offers. Enter the code during your checkout in the order summary and the value of the promotion will be applied to your order.

HOW DO I TRACK MY ORDER?

Once your order has been placed you will receive a confirmation email with your order information and order number. Once your order has begun it’s shipping process you will be notified by email with your tracking information.

WHAT ARE YOUR SHIPPING METHODS?

Total shipping charges will be computed at checkout, prior to the completion of your order. Unfortunately, FedEx does not deliver to PO Boxes or APO/FPO Boxes.

WHAT ARE YOUR SHIPPING CHARGES?

Shipping costs are based on weight and distance starting at $12 and will be calculated at checkout for your convenience. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We are currently experiencing a higher than normal volume of orders. Please be patient with us as our warehouse works to fulfill all orders as soon as possible! Once your order is fulfilled you will receive a shipping confirmation with tracking. 

If you have any questions please reach out to us at customerservice@etienneaigner.com

SHIPPING PROBLEMS?

If it looks like your order is held up with your carrier we suggest contacting them directly. We’ll do our best to assist if this should occur but once your order has left our warehouse it’s in their hands. Please note that we cannot cancel any orders once they have been placed and that all sales are final!

LOST OR STOLEN SHIPMENTS?

Etienne Aigner is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. 

ALL SALES ARE FINAL. WE ARE NOT ACCEPTING ANY RETURNS OR EXCHANGES. 

HOW DO I CARE FOR MY PRODUCTS?

Etienne Aigner handbags and shoes are made of beautiful, imported leather. Grain and slight variations of color is normal. These are characteristics of fine leather and should not be taken as defects. The leather is natural and untreated, with noted exceptions. Your handbags and shoes may spot, lose color or soften overtime, so please treat these products with care.

Color transfer may occur, especially on light colored leather. Take caution when wearing denim or other dark fabrics to avoid this happening. We highly recommend using a leather protector on your handbag or shoes before use.

DO YOU OFFER WARRANTIES OR REPAIRS

We are proud of our products, and hope you enjoy them as much as we do. We will make every effort to repair or replace damaged products; however, we can only honor sales purchased from etienneaigner.com. For any other purchases, please contact your retailer.

If you've made a purchase through our etienneaigner.com website and damages occur to the product we will try to replace your item, depending on available inventory. However if the item is sold out we will can only offer a store credit. We cannot provide a refund for this item.

Please contact us at customerservice@etienneaigner.com for any repair issues.

If you have any questions about your order, feel free to send us an email! 

EMAIL US: customerservice@etienneaigner.com

BUSINESS HOURS: 

Monday - Friday
10am - 5pm EST

Please note, we are experiencing a high volume of inquiries at this time. We kindly ask that you allow us 3-5 business days to respond.  We will be monitoring all customer inquiries during business hours

To ensure a timely response, please include your order number and all details necessary to complete your request.

PRESS & AFILIATE INQUIRES: press@etienneaigner.com

To listen to these options call 646.467.8180