WHAT IS YOUR RETURN POLICY?
We pride ourselves on the quality and craftsmanship of our products. However, if you change your mind for whatever reason, we will happily accept returns
- Returns must be made within two weeks of receipt and are FREE to U.S. customers.
- Footwear must be returned unworn and in the original shoebox.
- We also ask that your handbags come back in prime condition – unused, unworn, and ready to be loved by the next customer.
- All returns are inspected upon arrival back to us and will be refunded once inspection is completed.
Items not valid for returns:
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Items purchased more than 14 days.
HOW DO I MAKE A RETURN?
Click the link below to start the return process and follow the steps. You will need your email used to purchase or your order number. Once we’ve received your return request, we’ll send a confirmation email with next steps. Just follow the listed instructions and you’ll have your refund in no time!
START A RETURN
HOW SOON WILL I RECEIVE MY REFUND?
Once your items are inspected by our team, you'll get your refund typically within 48 hours.
WHAT IS AN INSTANT VOUCHER?
If you process a return with us you’ll receive an instant voucher which can be used if you wish to continue shopping with us! If you choose not to use the voucher, you will be refunded upon the arrival of your item at our warehouse.
INTERNATIONAL RETURNS?
We are happy to accept returns. However, we cannot provide free return labels. If you wish to return your order please return to:
WTI Distribution- Etienne Aigner
ATTN: Etienne Aigner Returns
5150 Eucalyptus Ave
Unit 2
Chino, CA 91710-9218
