How do I pay?
We accept Mastercard, Visa, Discover, American Express and Paypal.
Is there sales tax?
Since we are located in New York, all orders shipped to addresses in New York state are subject to sales tax. Our warehouse is in California, so all orders shipped to California state are also subject to sales tax. All other locations are tax-free.
Can I get a price adjustment?
Online sales promotions are for a set period only. We cannot grant price adjustments on prior purchases.
Are there special policies on sale items?
Sometimes etienneiagner.com will have promotional offers and discount codes. These must be applied at checkout or they cannot be applied to the purchase total. All sample sales, coupon/discount promotions and promotional sales are final sale. No returns or exchanges. Offers and discounts cannot be combined. Coupon/discount promotions cannot be applied to prior purchases.
What does it mean when an item is listed FINAL SALE?
When etienneaigner.com hosts a sale, the deals are great. Sometimes, items will be listed as FINAL SALE. All promotional discounts on already SALE items are final. They will be marked as FINAL SALE. There will be no returns or exchanges.
If you wish to cancel your order, please contact email@example.com before 1:00 pm EST to ensure we can cancel your order in time before it gets shipped.Why was my order cancelled?
Sometimes, during high traffic volume, stock may sell out before our website has updated, and we may be forced to cancel your order. Rest assured, we will notify you and process your refund within the next 3-5 business days.
WARRANTY AND REPAIR POLICIES
We are proud of our products, and hope you enjoy them as much as we do. We will make every effort to repair or replace damaged products; however, we can only honor sales purchased from etienneaigner.com. For any other purchases, please contact your retailer.
For handbags, we will be happy to repair or replace your bag for up to one year after date of purchase.
For shoes, we will happily assist you in the case production defects; however, we are unable to repair damages caused by regular wear and tear.
Please contact us at firstname.lastname@example.org for any repair issues.