ORDERS
HOW DO I MAKE A PURCHASE?
Visit the online shop any time, browse as much as you like, and make your selections. Then, you can follow the onscreen directions to complete your order. You'll receive instant order acknowledgment via e-mail.
WHAT ARE MY PAYMENT OPTIONS?
We accept MasterCard, Visa, Discover, American Express, PayPal, AmazonPay and Affirm.
What is Affirm?
If your order is $100 or more with Affirm, you can pay over 3, 6, or 12 months. For purchases between $50.00–$99.99, you can pay over 3 or 6 months. Note that PayPal can not be used as a payment method in Affirm. For returns using Affirm, we’ll process the return as quickly as possible on our end before the next payment is due but for any other questions or additional information please visit their website: affirm.com/help
Do I need an Affirm account before I checkout?
No, once you've reached the payment section of the checkout process, select Affirm as your payment method. Then follow the instructions from Affirm to create your account. Use that login information at affirm.com to manage your payments and check your remaining balance.
DO I HAVE THE OPTION TO CANCEL MY ORDER?
Unfortunately, we cannot. Once you have placed your order the shipping process has begun. Once you have received your items if you still do not wish to keep them, you may start our return process by clicking here
WHY WAS MY ORDER CANCELLED?
On occasion, we receive a high volume of traffic and stock may sell out before our website has been updated. Unfortunately, we’ll have to cancel your order if this is the case. You will be notified immediately and we’ll begin the refund process. Refund will reflect between 3-5 business days.
DO YOU OFFER PRICE ADJUSTMENTS?
We will grant a one time price adjustment on full-price items within 14 days of the order date. Please contact us at customerservice@etienneaigner.com and refer to the order number on your packing slip or order confirmation email. Price adjustments cannot be honored during sales or be combined with any existing offers on the order.
CAN YOU EXPLAIN PROMO CODES?
When you sign up for our mailing list you will receive 10% off your first order. Check your inbox for a welcome email containing the code. Note this code is a one-time use offer that is only valid on full priced items and cannot be combined with any other offers. Enter the code during your checkout in the order summary and the value of the promotion will be applied to your order.
WHY AM I BEING CHARGED SALES TAX?
Depending on your shipping address, different state and local government tax laws will apply. We follow the laws of each state and if applicable, will calculate the tax rate relevant to your shipping destination.
ARE THERE SPECIAL POLICIES ON SALE ITEMS?
Sometimes etienneiagner.com will have promotional offers and discount codes. These must be applied at checkout.
All sample sales, outlet sales, coupon/discount promotions & promotional sales are FINAL. No returns or exchanges. We offer size exchanges for footwear unless otherwise stated, if the desired size is unavailable the purchase is still final and not eligible for return. Offers and discounts cannot be combined. Coupon/discount promotions cannot be applied to prior purchases.
Items marked final sale cannot be returned or exchanged.
Offers and discounts cannot be combined. Coupon/discount promotions are valid on full priced merchandise only unless indicated otherwise. Coupon/discount promotions cannot be applied to prior purchases.
WHAT DOES IT MEAN WHEN AN ITEM IS FINAL SALE?
Sometimes, items will be listed as FINAL SALE. Coupon/discount promotions are not valid on FINAL SALE items, unless indicated otherwise. All merchandise marked FINAL SALE are not eligible for returns, exchanges or price adjustments. If the final sale item shows any sign of damage or defect during shipment please contact us at customerservice@etienneaigner.com. We will be happy to offer you a replacement or store credit for the value of your purchase.
HOW DO I TRACK MY ORDER?
Once your order has been placed you will receive a confirmation email with your order information and order number. Once your order has begun it’s shipping process you will be notified by email with your tracking information.
To track your order enter your email address and order number at the link here: TRACK MY ORDER