RETURNS & EXCHANGES
RETURNS
We pride ourselves on the quality and craftsmanship of our products. However, if you change your mind for whatever reason, we will happily accept returns of any goods made within two weeks (14 days) of receipt. Footwear must be returned unworn and in the original shoebox. We also ask that your handbags come back unused, and in prime condition. Returns are free to U.S. customers.
HOW DO I RETURN MY ORDER?
Click the link below to start the return process and follow the steps. You will need your email used to purchase or your order number. Once we’ve received your return request, we’ll send a confirmation email with next steps. Just follow the listed instructions and you’ll have your refund in no time!
Once we’ve received your return request, we’ll send a confirmation email with next steps. Just follow the listed instructions and you’ll have your refund in no time!
Any questions? You can always email us at customerservice@etienneaigner.com
WHAT ITEMS ARE RETURNABLE?
We offer free U.S. returns on items purchased in the last 14 days.
WHAT ITEMS NON-RETURNABLE?
1. Items marked as final sale.
2. Free gifts or promotional items with retail value.
3. Items purchased more than 14 days.
INTERNATIONAL RETURNS
We are happy to accept international returns, however we cannot provide free return labels. If you wish to return your order please return to:
WTI Distribution- EA
ATTN: Etienne Aigner Returns
5150 Eucalyptus Ave
Unit 2
Chino, CA 91710-9218
EXCHANGES
Sometimes, you change your mind, or you love the shoes, but they just don’t fit. Just follow the prompts and we can proceed with your exchange within two weeks (14 days) of receipt.
WHAT CAN I EXCHANGE?
We will exchange items of the same kind in a different color or size. We cannot accept changes for items that are of a different style or different value.
WHY WAS MY EXCHANGE REJECTED?
Exchanges will be rejected if they are not the same item that was originally purchased or if the color or size is not in stock. If you need any additional assistance you can always email us at customerservice@etienneaigner.com
WHAT IS AN INSTANT REFUND?
Along with your return you will receive an “instant refund” which can also be considered as an instant store credit for your return should you want to repurchase something. If you would not like to repurchase something else, you can forego using the credit, return the item by the return by date, and wait for your refund to be processed upon arrival.
If you have any additional questions please email us at customerservice@etienneaigner.com
